Cloud support

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What does Cloud support include?

Leasing a Cloud server is, by default, an unmanaged service (the user is responsible for maintaining the server). After selecting the cloud server resources and operating system, users are granted administrative/root access to the server.

If needed, users of the unmanaged option can engage engineers for any intervention upon request. This service is billed based on the number of engineering support hours used and includes assistance and engineer interventions during working hours: from 08:00 to 17:00 on weekdays, and from 10:00 to 15:00 on Saturdays. Support can be requested by calling the hosting contact center via landline at 0700 600 500 or from mobile networks at 011 30 10 500 (option 3), or by sending an inquiry to: podrska@eunet.co.rs

Is the Managed Service right for you?

For users who do not have a system administrator, we recommend leasing a server with included maintenance (managed option). If you choose the managed option, our engineers take full responsibility for maintaining your server.

Users who select the Managed Cloud server option entrust the following activities to our system engineers:

Prerequisites for using the service:

Managed Cloud cPanel Server

Users who choose the Managed cPanel Cloud server option entrust the following activities to our system engineers:

System updates (basic maintenance of system software such as Linux, Apache, MySQL, PHP)
WHM updates and debugging if updates fail
Monitoring service status and identifying indicators for configuration changes (e.g., frequent service crashes, slow response times)
Recommendations for scaling virtual server resources based on user needs
Firewall configuration and protection against brute-force attacks on common CMS platforms
Mitigation of active spam attacks
Mail log analysis
24/7/365 monitoring of core resources, service availability, and server load
24/7/365 response to critical incidents
Backup (requires the user to provision at least double the disk space on the cPanel cloud server)

Server maintenance does not include analysis or troubleshooting of user websites/applications, but only the operating system and cPanel/WHM. Managed Cloud users have access to an advanced level of support, including a dedicated phone number and email contact. By calling+381 11 30 10 500 during working hours, calls receive priority over standard support lines. Outside working hours, users can alert the on-call engineer, who will return the call or respond via email.

Managed Cloud Mail/Relay server

If you are a user of our Cloud Mail server, maintenance is included at no additional cost. In addition to OS and mail software maintenance, the following activities are included:

Not sure which support type is right for you?

View Price List

+381 011 30 10 500

Sales:
Business hours: 09:00–17:00 on working days
sales@eunet.co.rs

Administration:
Business hours: 09:00–17:00 on working days
admin@eunet.co.rs

Support:
Business hours: 08:00–18:00 on working days,
10:00–15:00 on Saturdays
support@eunet.co.rs