These terms and conditions regulate mutual rights, obligations and responsibilities of Customers and Provider in connection with
the use of cPanel hosting service. cPanel hosting service allows Customer to create email accounts and set their Internet
presentation on Provider server and thus make them available 24 hours a day via the Internet, for which the Customer is obliged to
pay a fee.
Provider cPanel hosting servers are located in one of the data centers used by Provider.
By completing the Customer Form – Application Form, which can be in electronic form, the User accepts the General Terms of
Service and Pricing cPanel.
Provider is hereby obliged to:
1. allow Customer to place their website on Provider’s server
2. provide permanent connection of the Customer’s website with the internet, within agreed limits, capacities and technical
capabilities listed by the Customer on Application form.
Provider shall start fulfilling its obligations which are the subject of this Agreement only after the Customer has paid the yearly
service fee in case the Customer wants to pay for the hosting on yearly basis, in accordance with the Pricelist or the service fee for
the first month of use if the Customer chose to pay for the service on monthly basis).
The Customer is hereby obliged to pay service fee to Provider.
The service fee includes determined monthly or yearly service fees, as well as fee for any additional services and resources for the
leased package.
The fee amount is set by the Provider’s Pricelist which is listed on the website
https://www.eunethosting.com/en/shared-hosting/
After the Agreement is concluded and service is activated, the Customer is obliged to pay Provider service fee for the first year of
use (if the Customer chose to pay for the service on yearly basis), or the service fee for the first month of use (if the Customer
chose to pay for the service on monthly basis).
If the Customer has chosen to pay for the service on yearly basis, and upon termination of the invoicing period, Provider will send
the proforma invoice to the Customer for the service renewal for another year, and the Customer is obliged to make a payment
within 7 days since the invoice date, should s/he decide to continue using the service.
If the Customer has chosen to pay for the service on monthly basis, and upon termination of the invoicing period, Provider will send
the invoice to the Customer on the last day of the month for the service provided during that month, and the Customer is obliged to
make a payment within 7 days since the invoice date. For the payments on monthly basis, the service shall be automatically
renewed until the Customer terminates the Agreement or Provider suspends the service due to outstanding debt (after two
outstanding invoices).
Customer has the right to terminate this Agreement for any reason with written notice sent to Provider at last 7 days before the
termination date.
For late payments Provider will charge the default interest.
If the Customer doesn’t meet the deadline set forth, Provider has the right to, after Provider has given the Customer a written
warning, suspend the services to the Customer until s/he makes the payment or terminate the Agreement and stop providing
services, which are the subject of this Agreement, after the last date of the paid invoicing period.
Provider reserves the right to change the Pricelist which determines the fee amounts which the Customer is obliged to pay in
terms of this Agreement.
The change of the Pricelist shall be mandatory and apply to the Customer only if Provider notifies the Customer about it via
letter/e-mail/notification on the Provider’s web presentation until the maturity date for the following invoicing period and only if the
Customer agrees with the changes of the Price list.
If the Customer, whom Provider has notified about the Pricelist changes in timely manner, doesn’t agree with such changes, s/he is
obliged to notify Provider about it within 3 days and therefore this Agreement shall be deemed terminated and shall no longer be
applicable after the expiration date of the last paid invoicing period. If the Customer, however, doesn’t notify Provider about not
accepting the Pricelist changes within defined period, it shall be considered that s/he has accepted the changes.
Customer is obliged to notify Provider in timely manner about every change of information listed on the Application form. Customer
is hereby obliged to notify Provider in writing, in official form and as soon as possible, and no longer than 3 days, about the change
of address, telephone number, e-mail address, and other information necessary for successful communication between Provider
and the Customer and in order for Provider to perform their obligations in terms of this Agreement (information listed on the
Application form), otherwise Provider shall not be held liable for any damages that may result from it.
Customer is obliged to hire a technical person or company that will deal with the maintenance of the website, that is to monitor,
protect and update the Internet presentation of the Customer.
Provider shall define allowed resources for each hosting package individually. There is no possibility for Customer to purchase any
additional resource.
In the case of situation referred to in Paragraph 1 of this Article, Provider is obliged to provide, without any delay, information about
occupation and utilization of leased resources, as well as to inform the Customer about exceeding of any resource of the leased
hosting package (eg. increased use of space or data flow regarding hosting account). All measurements are done at the hosting
platform level, and the Customer has accepted the terms of use (by ordering hosting package) and agreed that the accounting and
measurement of resource consumption is done automatically using the cPanel software on which the complete shared hosting
platform is based.
If the Customer does not delete exceeded data from the shared hosting server in accordance with the notice, the Provider reserves
the right to suspend the Customer’s account until the conditions are fulfilled. In the event that a Customer’s hosting account is
suspended for technical reasons (infected presentation, exceeding the allowed space for mail or similar), the Customer’s hosting
account is further treated in accordance with Article 10.
Content, layout, purpose, and operations of Customer’s website is determined independently by the Customer, while complying
with all the limitations set forth by the Agreement, General Terms and Conditions, and the law. Same conditions apply to all
changes and updates which the Customer makes during the duration of this Agreement.
Provider didn’t set any limitations for the hosting packages with certain unlimited resources. In good faith and in accordance with
this Agreement, Provider shall use all reasonably available means to provide to their Customers storage space and bandwidth
required for normal operations of the Customers’ websites, provided that the Customer uses the service in compliance with this
Agreement. Provider will use the protection mechanisms to protect their Customers and systems from abuse. Unlimited resources
offered by Provider do not allow Customers to use the service in illegal manner or in any way that can drastically degrade the
service quality of other Customers.
Provider’s service is shared hosting service, which means that there are multiple websites hosted on one server with shared server
resources. This type of service is designed to meet the needs of a typical websites of small and family businesses. This service IS
NOT designed to support continuous needs of large corporations with needs and applications better suited for a different type of
hosting service.
All cPanel hosting packages allow you to use the resources – space and bandwidth – provided and available to you in the
appropriate package. However, there are certain situations where resources can exceed available bandwidth of hosting package.
Provider shall use all commercially reasonable means to provide additional resources to Customers who use their websites in
compliance with these Terms and Conditions. In order to provide constant high quality service to all Customers, Provider shall
implement protection mechanisms to protect the system from uncontrolled use of resources by individual websites and their bad
influence on the system and other Customers.
Unlimited resources offered by Provider do not allow Customers to use the service in illegal manner or in any way that can
drastically degrade the service quality of other Customers.
Limitations in operations of e-mail on cPanel hosting refers to the number of sent messages per domain name per hour and that
number is 300. For cPanel Professional hosting package the limitation for storage space on server is 20GB, and 5GB for cPanel
Fast SSD hosting package, which individual resources have in unlimited quantities.
cPanel hosting is not intended and should not be used for data storage, data backup, mass archiving of electronic documents, e-
mails, images, and other files, nor include unlimited bandwidth to broadcast music, videos, and other content that by its nature
generates large bandwidth. Such use of this service is PROHIBITED and will result in suspension or deactivation of the user
account, with or without a prior notice. Some examples of prohibited use of this service are:
use of hosting account to store and display files that are not integral part of website and do not represent its element (local
backup, music or video content for streaming, storage of unused data, etc.). This type of use will be automatically
detected and shall result in suspension, and later deactivation of user account.
use of dynamic (PHP, etc.) scripts on Provider’s servers that run for longer than maximum 60 seconds per run. Script running
that goes for longer than 60 seconds shall be automatically suspended, and if repeated for 60 seconds they can lead to
suspension or termination of user account. If there are Customer scripts that need to run longer than 60 seconds and are
crucial for the website operations, the Customer should consult with Provider’s technical support in order to find an
adequate solution.
use of hosting account for hosting websites that require more than 5 concurrent PHP processes (per website). If Customer’s
website requires more than 5 concurrent PHP processes, the Customer should consult with Provider’s technical support
team in order to find an adequate solution.
use of unusually large number of files.
use of unusually large number of databases, tables on database server.
use of unusually large number of sent e-mail messages (more than 300 per domain name per hour).
use of large disk space for e-mail storage (more than 20GB per hosting account for Professional hosting package and 5GB for
Fast SSD hosting package).
use of SQL statements in the scripts for whose execution requires disproportionate amount of memory or CPUs of database
server.
use of hosting account to proxy (forward) traffic from one server to another.
filesharing activities that involve the use of peer-to-peer protocols and networks (BitTorrent, eDonkey, DC++ program, and
other programs, protocols, networks with similar purposes).
giving service resources to third parties, hosting websites, domain names and e-mail addresses to other parties who are not
the parties of this Agreement. Violation of this rule will result in suspension and then termination of this Agreement.
Provider reserves the exclusive right to take all measures that can limit or disable Customer’s access to leased services if Provider
in its sole discretion thinks the Customer threatens the operations of hosting platform and quality of service provided to other
customers, with or without a prior notice. Provider reserves the right to change or redefines the examples of prohibited use of this
service that can lead to temporary or permanent suspension of service.
Provider is hereby obliged to store suspended hosting accounts for 60 days as of the suspension day, and then reserves the right
to permanently remove hosting accounts and backup copies from his servers.
Content, layout, purpose, and operations of Customer’s website must comply with imperative legal regulations of Republic of
Serbia and international law, Agreements, Conventions, and Codes adopted by Provider and which Provider has notified the
Customer about.
Website content shall be considered prohibited if:1. is used to commit criminal or civil offense;
2. is used to violate provisions of copyright law and industrial property rights;
3. is used to perform the act of unfair competition;
4. is used to threaten or violate someone’s personal rights;
5. is used to breach good business practices and rules on customer rights protection;
6. is used to breach Agreements, conventions and recommendations in the area of telecommunication law, as well as Code
of Online Conduct which Provider has accepted prior or during this Agreement, and which Provider has notified the
Customer about.
If Customer’s website exceeds the limits of leased package, Provider reserves the right to offer Customer to switch to Provider
Dedicated Server or a different type of hosting with timely notice.
If Customer’s manner of use of service provided threatens security and integrity of Provider’s servers, Provider reserves the right to
temporarily shut Customer’s cPanel hosting account down.
Provider is not obliged to create e-mail accounts for the Customer within the leased hosting package, nor to provide website to the
Customer or to make any changes and adjustments of the website.
Provider is not responsible for any problems that may arise due to the outdated version of CMS, plug-ins and third-party software
used in the hosting account.
Provider shall not be held responsible for any potential congestion, delays or errors in operations of parts of the Internet which
Provider cannot objectively control.
Provider shall not be held responsible in any way for content, layout, purpose, and operations of the Customer’s website, especially
not for business results and consequences resulting from the use of website, as well as for the accuracy of information and other
material Customer receives from the third parties – visitors of the website.
Provider shall not be held responsible for validity and execution of Agreements which the Customer potentially enters into with third
parties using the website. Provider shall not be responsible for the security of Customer’s website in terms of its abuse by third
parties on the Internet and rights of third parties on the Internet to access the website, as well as for any potential damages to
website or Customer caused by the third parties on the Internet.
Backup which Provider creates is solely intended for potential crashes and Customer’s cannot expect to take backup copies in
person.
Customer is solely responsible for prohibited content, layout, purpose and operations of their website. Customer shall compensate
Provider for each and every damage caused by the prohibited content on their website.
The Customer is solely responsible for the version of CMS, plugins and other third-party software that Customer uses within their
hosting accounts.
Communication or notifications regarding all matters important for the execution of this Agreement shall be performed solely in
writing and it includes sending notifications via fax, regular and electronic mail.
Provider reserves the right to ignore and terminate any personal communication, if we find it to be threatening, offensive, or in any
other manner intends to stir negative responses. We accept any legitimate and constructive criticism – we will gladly listen to all
your suggestions and critics if they are appropriate and reasonable.
Any harassment of Provider’s employees shall not be tolerated and can result in termination of this Agreement.
Provider reserves the right to change certain or all provisions of this Agreement and/or General Terms and Conditions without any
prior notice and is obliged to notify the Customer promptly.
Change of the provisions of this Agreement and/or General Terms and Conditions shall apply to the Customer after the expiration
of period the Customer already paid the services for, if the Customer accepts such changes. If the Customer notifies Provider
about not accepting the change of provisions of this Agreement and/or General Terms and Conditions within 3 days, the
Agreement shall be deemed terminated on the day the last invoiced and paid period expires. If, however, the Customer doesn’t do
so, it shall be considered that s/he agrees with this change.
General Terms and Conditions, Pricelist and Application form – which can be also in electronic form – represent integral parts of
this Agreement between Provider and Customer. The Agreement shall be deemed concluded once the Customer fills out the
Application form where s/he agrees to Agreement, General Terms and Conditions and Pricelist. Before the Agreement is signed
General Terms and Conditions and current pricelist shall be made available to the Customer.
Parties shall resolve peacefully any disputes arising from this Agreement, and if that is not possible all disputes shall be resolved
by the competent Court in Belgrade. If the Agreement was concluded with foreign party and the Agreement was translated from
Serbian language to another language, the Serbian text of the Agreement shall govern.
Provider reserves the right to terminate the Agreement for any reason with a 7 day notice, which Provider must notify the Customer
about in writing.
Customer reserves the right to terminate the Agreement for any reason with at least a 7 day notice, which s/he must notify Provider
about in writing.
In case of termination, the Agreement shall cease to be effective at the end of the last invoiced period that the Customer has paid
for.
In case of termination of this Agreement, regardless of the reason, Customer is obliged to immediately pay all outstanding amounts
for the use of cPanel Hosting service.
Sales:
Business hours: 09:00–17:00 on working days
sales@eunet.co.rs
Administration:
Business hours: 09:00–17:00 on working days
admin@eunet.co.rs
Support:
Business hours: 08:00–18:00 on working days,
10:00–15:00 on Saturdays
support@eunet.co.rs
© 2026 Mainstream Public Cloud Services d.o.o. Nušićeva 15, 11000 Belgrade, Serbia