General Terms

Data Privacy

Mainstream Public Cloud Services is committed to protecting the privacy of all its users. We collect only the necessary, basic user data required for business operations and for informing users, in accordance with good business practices and for the purpose of providing quality service. For the purpose of domain registration on behalf of its Users, Mainstream Public Cloud Services will forward the collected data to the Serbian National Internet Domain Registry (RNIDS) and the Internet Corporation for Assigned Names and Numbers (ICANN), in accordance with the rules governing national and international domain registration.

All user data is strictly protected and accessible only to employees who require such data to perform their duties. All employees of Mainstream Public Cloud Services are responsible for adhering to data privacy protection principles.

In order for Mainstream Public Cloud Services to successfully process a User’s request for service activation, the User must provide accurate information:

If the User is a natural person: full name, residence address, phone number, email address, personal ID number (JMBG) or passport number for foreign individuals
If the User is a legal entity or entrepreneur: company name, registered office, registration number, tax ID (PIB), phone number, email address, and the full name of the contact person (or equivalent data for foreign legal entities)

If payment for Mainstream Public Cloud Services is made via payment card, entering the card number is secure, as the transaction is automatically redirected to a secure server for further processing.

Limitation of Provider Liability

The Provider shall not be liable for congestion, delays, or errors in parts of the Internet beyond its control.
The Provider shall not be liable for any damage caused by the User to third parties through unauthorized behavior.
The Provider shall not be liable for violations of user privacy or security carried out by third parties on the Internet. The Provider is also not responsible for the security or accuracy of information exchanged between users.
The Provider shall not be liable for damages incurred by the User or third parties due to the User’s failure to keep their account credentials confidential.
The Provider does not guarantee that files downloaded from the Internet are free from viruses or other malicious or destructive programs.
The User is responsible for implementing appropriate procedures and checks to protect against such programs. The Provider is not liable for any resulting damage.

Prohibited User Behavior

User behavior shall be considered prohibited if it is contrary to mandatory legal regulations of the Republic of Serbia, international law, or agreements, conventions, recommendations, and codes accepted by the Provider, of which the User has been informed.

In particular, prohibited behavior includes:

Committing criminal offenses or economic violations
Violating copyright or industrial property rights
ukoliko se njime vrši delo nelojalne konkurencije;
Engaging in unfair competition
Endangering or violating personal rights of others
Violating good business practices and consumer protection rules
Violating contracts, conventions, and recommendations in the field of telecommunications law, as well as Internet Codes of Conduct accepted by the Provider and communicated to the User

Examples of prohibited behavior include:

Distribution of unsolicited emails via email or Usenet
Unauthorized access to or control of other Internet systems
Spamming Provider servers by sending identical unsolicited messages to multiple addresses
Disrupting normal service use by other users or interfering with network operations (including any network)
Sending or forwarding charity requests, petitions, chain letters, or promotional/advertising materials outside designated channels
Distribution of viruses or other malicious or destructive software

Provider Rights in Case of Prohibited Behavior

If the Provider determines that the User is engaging in prohibited behavior, it has the right to issue a written warning and request cessation of such activities, and to suspend the Agreement for up to 10 days. In such cases, the Provider may also share relevant user data and information about the misconduct with interested parties.

If the User continues prohibited behavior after a warning, the Provider has the right to terminate the Agreement with notice. In this case, the User forfeits any unused portion of paid fees and is liable for all damages caused.

The Provider’s assessment of prohibited behavior shall be considered valid when there is reasonable suspicion of such behavior as defined in these General Terms.

The Provider reserves the right to suspend or terminate services without prior notice and without refund if it is determined that the service is being used in violation of these General Terms and/or applicable rules and agreements governing Mainstream Public Cloud Services hosting.

Provider’s Rights in Case of Prohibited User Behavior

The Provider shall not be liable for interruptions in server connection to the Internet if such interruptions are caused by maintenance or infrastructure work, provided that the User is notified at least 3 days in advance and the interruption does not exceed 24 consecutive hours.

User Responsibility

The User bears full criminal, civil, and any other liability for their prohibited behavior. The User is liable to the Provider for any damage caused by such behavior.

Communication Between Provider and User

All communication between the Provider and the User regarding matters relevant to the Agreement shall be conducted in written form, including email or notices published on the Provider’s website. An email shall be considered delivered on the day it is received in the User’s mailbox hosted by the Provider. A mailbox refers to the storage space on the Provider’s servers designated for receiving emails, from which the User can download messages at any time.

Changes to General Terms

The Provider reserves the right to modify any or all provisions of these General Terms without prior notice and is obliged to inform the User promptly. Changes become binding once accepted by the User. Acceptance is deemed to occur upon payment for services after the User has been notified of the changes.

Jurisdiction Clause

Any disputes arising from the Agreement shall be resolved amicably. If this is not possible, the competent court shall be the court in Belgrade, applying the substantive and procedural law of that jurisdiction.

General conditions of purchase

1. Basic information about the company:

MAINSTREAM PUBLIC CLOUD SERVICES DOO BEOGRAD
Nušićeva 15, 11000 Beograd (Stari Grad)
Code and name of activity: 6201 – Computer programming
Identification number: 20529466
VAT: 106118536
https://my.eunethosting.com
+381 11 3010500
admin@eunet.co.rs

2. Statement of conversion:

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For
informative display of prices in other currencies the middle exchange rate of the National Bank of
Serbia is used. The amount for which your payment card will be charged will be expressed in your
local currency through conversion to the same at the exchange rate used by the card organizations,
which cannot be known to us at the time of the transaction. As a result of this conversion there is a
possibility of a slight difference from the original price listed on our website.

3. Contact information - customer service:

https://my.eunethosting.com
+381 11 3010500
admin@eunet.co.rs

4. Service activation

Services are activated upon record of payment by the hosting administration department. If you want
to speed up the service activation process, send us proof of payment to the email address
admin@eunet.co.rs. When activating the service, an email is sent to the user confirming the
implementation/activation of the service.

5. Complaints policy:

When placing an order, it is necessary for the user to accept the general terms of use of the
respective service, which state the conditions for cancellation of further use. For domain registration
see: https://www.eunethosting.com/en/registration-terms/. Complaints are not common, and can
be initiated in case of misuse of a payment card, force majeure, etc. In case of complaints, contact
us through customer service, and we will resolve your complaint in direct communication as soon as
possible.

6. Protection of user privacy:

Mainstream Public Cloud Services d.o.o. obligates himself to protect the privacy of all its users. We
collect only necessary, basic data about users and data necessary for business and informing users
in accordance with good business practices and with the aim of providing quality service. All user
data is strictly stored and is available only to employees who need this data to perform their work. All
employees of Mainstrem Public Cloud Services d.o.o. (and business partners) are responsible for
respecting the principles of privacy protection.

7. Protection of confidential transaction data:

When entering payment card data, confidential information is transmitted via a public network in a
protected (encrypted) form using the SSL protocol and PKI system. Data security during purchases
is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment
process is carried out on the bank’s website. Payment card information is not available to our system
at any moment.

8. Refunds:

In case of a refund to a user who previously paid with one of the payment cards, partially or in full,
and regardless of the reason for the refund, Mainstream Public Cloud Services d.o.o. is obliged to
make refunds exclusively via VISA, EC/MC, Maestro, Amex and Dina payment methods, which
means that the bank will refund the funds to the account of the card user at the seller’s request.

9. Declaration on VAT:

VAT is included in the price and there are no hidden costs.

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