Support

Terms of Use

In addition to these Terms, this Contract consists of the following documents that are incorporated into this Contract:

  1. EUnet SLA, published at www.eunetcloud.com/osnovni-nivo-podrske ("SLA");
  2. EUnet policy for acceptance of Service, published at www.eunetcloud.com / policy-fair-use ("AUP");
  3. EUnet privacy policy, published at www.eunetcloud.com /pravilnik-privatnosti ("Privacy policy").

Leran more about domain name rules and terms.

1. Service

(a) After accepting your order and these Terms of Service, EUnet is obliged to let you use the Services. EUnet is committed to supporting you twenty four hours a day, seven days a week, in accordance with Article 8 of this Contract. EUnet guarantees that will follow reasonable security procedures in the delivery of services.

(B) The user agrees to perform all of the above: (I) to behave in accordance with applicable laws and EUnet AUP, (II) tol pay regular fees for services, (III) to take all reasonable precautions and safety while using the Service, (IV) to cooperate with EUnet in case of disconnection, security issues, as well as any suspected breach of the Agreement, (V) to update contact for finance, billing and other account information regularly, and ( VI) to immediately notify EUnet of any unauthorized use of accounts or any other breach of security. In the event of a dispute between EUnet and User about interpretation of applicable law or AUP, the EUnet's expertise and reasonable statement shall prevail.

(C) The service will include such optional features ("Optional Features"), as can be seen in any of EUnet online form accepted by the user or any other records for EUnet ordering (together User Order"). Optional features may include: (I) consulting or other professional services provided by EUnet staff, (II) software and other products and services provided by EUnet but not including software, products or services of third parties. Optional features are subject to the same conditions as other elements of the service, including without limitation the disclaimers and liability limitations in Article 12 below, unless specifically stated otherwise in this Agreement. Optional features may be subject to the conditions of any other agreement signed by an authorized representative Eunet and User.

(D) Service does not include any software, consulting services, other products or services not provided directly by EUnet, although such software, services or products can be obtained via EUnet from third parties (collectively, " Third party products and services")

2. Third party products and services

(A) Third parties Products and Services include, without limitation: (a) all consultancy services of a third party helping customers in using the Service or otherwise relating to services, including such services provided by third parties to EUnet users, and (b) all software and other products and services they receive through EUnet but are owned by third parties (such as Microsoft Corporation).

(B) products and services of third parties are not part of the Service and EUnet is not responsible for products and services of third parties, even if EUnet recommends a third party as a supplier, even though the products and services of third parties are related to the service or user`s ability to use the service. EUnet is not responsible for products and services of third party even if it acts as an agent in providing products or services, collecting payment, or otherwise has to do with using these third parties services. Without limiting the foregoing, EUnet will not have any responsibility or liability for the support, maintenance, updates or upgrades of third-party products and services, or for violation of intellectual property rights of third parties whose products and services are used. EUnet makes no warranty or indemnity in connection with products or services of third party.

(C) In addition to the conditions of our contract, the use of any software, products or services of a third party is subject to the terms of a third party in accordance with these terms.

3. Payment - Plan and conditions

(A) This service is available on default basis for Monthly prepaid service package for the selected service of user. Alternative payment periods are possible and will be listed in the Order form. Payment is due before the start of each period, prepayment, including the period of renewal. The user will pay extra for the resources involved, in case he spent more of its service package during the previous month, according to the principle by which this addition EUnet calculates in accordance with its standard policy. EUnet reserves the right to charge this fee daily (or as Eunet chooses). The user may increase ("upgrade") service package and additional costs will be calculated after the upgrade. EUnet may charge a fee increase in proportion, for service during the billing period in which the upgrade is done on a daily basis (or optional). Every prepaid plan is automatically renewed at the end of its billing period.

(B) The user who receives invoices for payment is required to pay within seven days of receipt of invoice. The user is responsible for payment of all international, national and local added values that result from use, added value, excises, taxes related to the service and other obligations stated in the receipt of invoice.

(C) The user will pay for the standard EUnet fees, including optional features, and accordingly also associated fees and taxes, which may change from time to time. If User and EUnet also confirm additional fees, that appear in Eunet offer, or in a consulting agreement in connection with optional features, such alternative fees will be valid until the date specifically mentioned in the offer / order form or other written agreements. If period is not specified in fee increase is valid, it is understood that it is valid for one year. After that, the alternative fee stops and service price will return to the previous amount of the standard EUnet offer. The user will pay any set-up or other fees required in accordance with standard policy of EUnet. All payments will be in local currency (RSD). EUnet is not obliged to refund, except as otherwise provided in this Agreement or other official Eunet document. Without limitation of the foregoing: (I) compensation for prepaid packages is non-refundable and (II) User shall not be entitled for refund. Promotional credits and SLA credits issued by EUnet can not be used to pay for additional services, and can not be used for products and services of third parties.

(D) The user will notify EUnet of any dispute over payments, providing details of the nature and amount of the dispute, within 15 days of invoice date. After the expiry of 15 days from the date indicated on the invoice, complaint will not be accepted. On each payment that is not cleared until the due date, interest will be calculated in an amount of 1.5% per month. In addition, EUnet can charge for late payments of 5,000.00 RSD per week, as damage for liquidation, starting from the first day when the payment should be made. Such compensation for damage for liquidation shall indemnify EUnet for administrative costs related to unpaid bills.

(E) Service may be immediately suspended if fee is not paid. Reactivation of service in such cases will be charged an additional 5,000.00 RSD per server, or the part that is disabled.

(F) Fees for exceded prepaid package are applied regardless of the cause, even though the cause is hacking activity or action of a third party. EUnet is under no obligation to provide transmission of unused services for next month, to increase the credit limit, or in any other way refund in case of insufficient use of service package.

(G) If payment default is by credit card, the User shall keep file with valid credit card updated at all times unless otherwise approved in writing by the EUnet. EUnet can charge with the credit card for the service or other services that came due. The user will update his credit card information if necessary. If the attempt os charging the credit card is declined, EUnet may terminate service without notice, but it will make reasonable efforts to provide such notice in a timely manner.

(H) If EUnet has to hire debt collection agency to collect overdue amounts connected with the use of services by User, User is responsible for all costs of amounts collection that owed under this Contract, including reasonable legal costs of EUnet.

4. Term and Termination

(A) This Contract shall remain valid until terminated by either party in accordance with the procedures specified in this Article.

(B) User may terminate this Agreement for material breach, effective on 30 days' written notice specifying the nature of the breach, provided this Agreement will not terminate if Eunet cures the breach before the effective date of termination. User may also terminate this Contract for convenience. Notice of termination for convenience will become effective on the Prepaid Plan cancellation date pursuant to Article 3. User will provide notice of any termination by email to prodaja@eunet.co.rs. Eunet is not required to refund any payments in the event of termination by user.

(C) Eunet may terminate the Service, any portion thereof, or this Contract for material breach, including without limitation any breach of the provisions of the AUP or of the payment obligations set forth in Article 3, without advanced notice. Eunet is not required to refund any fees paid or prepaid after such termination. Eunet may also terminate this Agreement for convenience at any time. Eunet will provide 30 days' advanced written notice of any termination for convenience. Upon termination for convenience, Eunet will refund any amounts prepaid for Service not yet provided.

(D) If the prepayment period is one month, User may cancel the Prepaid Plan on 7 days advanced written notice to prodaja@eunet.co.rs. If the prepayment period is three months or one year, User may cancel the Prepaid Plan on 14 days advanced written notice to prodaja@eunet.co.rs. Fees for Optional Services are in addition to fees for Prepaid Plans. Eunet may bill User separately, on a monthly or other periodic basis, for Optional Features, pursuant to Eunet's standard policies.

(E) If this Agreement is terminated, for any reason, User is required to pay, within seven days of the effective date of termination, without setoff or delay, all charges, fees and costs accrued before the termination date, including, but not limited to, bandwidth overage charges that you owe to Eunet under this Contract.

5. Time-limited offers

Eunet may from time to time offer time-limited offers for the purpose of User testing and evaluation. Such time-limited offers may also have other Service restrictions applied which will be defined on Eunet website in the Service package description.

Acceptance of these Terms of Services implies knowledge and acceptance of such time-limited Service offers.

6. Acceptable Use

(A) User represents that he has read the AUP, and User will adhere to his requirements.

(I) Without limiting the generality of the foregoing, User will not allow the Service or Eunet equipment to be used for activities prohibited by the AUP. Third party violations of the AUP using User's Service, including any IP addresses, points of access to the Internet, systems, software, or equipment assigned to User, will be considered violations by User.
(II) Notwithstanding any provision to the contrary in this Agreement, and without limiting any of Eunet's rights or remedies, Eunet may suspend Service in whole or in part in the event that Eunet reasonably suspects an AUP violation. Reasonable suspicion pursuant to the preceding sentence includes, without limitation, a third party notice or claim that User's use of the Service infringes on third party rights. Eunet will make reasonable efforts to notify User before any such suspension, unless the AUP violation calls for immediate action to prevent injury or liability, in Eunet's opinion and at its sole discretion. Suspension pursuant to this Subsection 4(A)(II) may continue so long as Eunet reasonably suspects an AUP violation. Eunet is not liable for any Service suspension authorized by this Subsection 4(A)(II), or for any related loss, even if the suspected AUP violation did not occur.

(B) Eunet has no obligation to monitor the Service for AUP violations or for other illegal or improper conduct but may do so and may disclose information regarding use of the Service for any reason, including: to satisfy laws, regulations, or governmental, legal, or law-enforcement requests; to operate the Service properly; and to protect itself and its customers. Eunet may grant law enforcement agencies access to its equipment, including equipment used to provide the Service to User.

(C) User may not violate or attempt to violate the security of the Eunet network. Violations of system or network security may result in civil or criminal liability. Eunet will investigate occurrences that may involve cooperation with law enforcement authorities in prosecuting User who are involved in such violations. These violations include, without limitation:

(I) Accessing data not intended for the User or logging into a server or account that the User is not authorized to access.
(II) Attempting to probe, scan or test the vulnerability of a Eunet system or network or to breach security or authentication measures without proper authorization.
(III) Attempting to interfere with the Service to any User, host or network, including without limitation, via means of overloading, flooding, mail bombing or crashing.
(IV) Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
(V) Taking any action in order to obtain Services that User is not entitled.

(G) Eunet is under no obligation to look at each User’s activities to determine if a violation of the AUP occurres, nor do we assume any responsibility through our AUP to monitor or police Internet related activities. Violations of the AUP will result in the following:

A warning notification sent via email, Eunet creates trouble ticket with 24 hours notice for resolution.
24 hours is the standard notification; situations involving law enforcement, phishing scams, fraud, password harvesting, network interference, Denial or Disruption of service, IRC related misuse, or other malicious activity can reduce the notification time frame.

First Violation: Any Customer, which Eunet determines to have violated any element of our AUP (Acceptable use Policy), shall receive an email, warning them of the violation. The service may be subject at Eunet discretion to a temporary suspension pending a user's agreement in writing to refrain from any further violations.

Second Violation: Any Customer that Eunet determines to have committed a second violation of any element or portion of the AUP shall be subject to immediate suspension or termination of service without further notice.

Eunet reserves the right to drop the section of IP space involved in any SPAM or Denial-of-Service (Dos) complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on User’s network, or if denial-of-service attacks are originating from User’s network. In certain rare cases, Eunet may have to take this action prior to attempting to contact User.

7. Service – Levels and Remedies

(A) EUnet will not be liable for Service interruptions or any other Service failures except as specifically set forth in the SLA and in this Article 7. In the event of hardware failure: (i) Eunet will make reasonable efforts to recover lost data, upon User's request, but data-recovery is not guaranteed; and (ii) Eunet will provide such credits as are required by the SLA (if any). In the event that User is dissatisfied with the Service, User's sole remedies are those listed in the SLA and in this Article 7, or termination of this Agreement as authorized pursuant to Article 4 above. Remedies listed in the SLA do not apply to any Service interruption authorized pursuant to Article 9 or any other provision of this Contract, and Eunet will not be liable for any such interruption.

(B) All Service features, whether or not addressed in the SLA, are provided pursuant to the provisions of Article 12 below and the other terms and conditions of this Agreement.

8. Service- Support and Limitations

(A) The following are Eunet’s guidelines when providing support:

(I) EUnet provides support related only to the Service.
(II) EUnet does not ordinarily provide free support for application specific issues, such as any programming, HTML, Third Party applications or any other such issue and Eunet reserves the right to decline to provide support for such issues.
(III) EUnet does not provide free technical support for clients of User. Eunet reserves the right to decline to provide support in such cases.
(IV) EUnet does not provide free technical support for any issues, faults or failures that at Eunet’s sole discretion are consider to have been caused by User; their agents or anyone outside of Eunet’s control or responsibility.
(V) All chargeable support carried out by Eunet is subject to the provisions of the Subsection 8(b) below.

(B) As specified in Eunet's Support Packages description, posted at: www.eunetcloud.com/Podrska; EUnet provides free basic support, but does not cover all areas of Support for free.  Support activities not covered by basic support may be subject to a charge.
Support rates depend on (I) the level of agent required to solve the issue and (II) the time spent on the issue. L2 agent support is from 30eur to 50eur per hour and L3 agent support is from 50 to 80 eur per hour (VAT excluded). Charges apply in 30 minute increments, with 30 minutes as a minimum charge per issue.

If an issue is caused by a fault of Eunet, it is covered by free basic support.

If an issue is caused by a fault of the User (e.g. a configuration error) or has been caused by work carried out by Eunet with the approval of the User (e.g. applying a security patch or hotfix) then Eunet will deem the resolution of the issue to be chargeable, as it does not fall within free basic support.

(C) Authorization for Chargeable Support

For non-urgent issues Eunet will always seek permission and authorization before we undertake any chargeable work. Authorization is verified when User quotes their User Support ID.

For urgent requests, Eunet reserves the right to commence potentially chargeable work on any urgent issue, without prior authorization, up to a maximum charge of 150eur (VAT excluded).

If the incident requires additional work or charges, Eunet will request official permission from the User before proceeding.

Pre-authorization is required since Eunet wish to be able to act on critical issues without unnecessary delay. Acceptance of this agreement implies that the User has pre-authorized Eunet to carry out up to 150eur of chargeable support on issues that are reported as urgent.

9. Maintenance and Security

(A) EUnet may interrupt Service to perform maintenance on Eunet equipment or to address and/or mitigate the effects of security breaches, virus attacks, denial of service attacks. Eunet will exercise reasonable efforts to inform User before interrupting Service and to repair the Service promptly.

(B) User is responsible for maintaining security and for maintaining patches and disaster recovery systems, except to the extent Eunet specifically accepts such responsibility by listing such service features in User's Order (subject to the limitations of liability in Article 12 and elsewhere in this Agreement). Whether or not User's Order calls on Eunet to maintain back-ups, User will keep a back-up copy of all data hosted by Eunet. User will promptly report any Service failure to Eunet via email to support@eunet.rs. Eunet is not responsible for providing physical access to or copies of software, data, or content stored on Eunet 's equipment under any circumstances and is not required to provide network access

(I) after any termination or suspension of User's Service or
(II) in the event of hardware failure, abuse by hackers or other third parties, improper administration by User, or other interruption of network access.

(C) Eunet is not required to reimburse any expenses User incurs for technology diagnosis or repair, including without limitation expenses for outside consultants.

10. Intellectual property

(A) User warrants, represents, and covenants to Eunet that:

(I) They are at least 18 years of age if an individual;
(II) They possess the legal right and ability to enter into this Contract;
(III) They will use the Services only for lawful purposes and in accordance with this Contract and all applicable policies and guidelines, including the AUP; and
(IV) Their content does not and will not infringe or violate any right of any third party (including any intellectual property rights) or violate any applicable law, regulation or ordinance.

(B) Eunet respects the intellectual property rights of others and expects its User to do the same. Eunet reserves the right, at its discretion, to delete material that infringes the copyrights, trademarks, or other intellectual property rights of others. Eunet also reserves the right to disable and/or terminate the accounts of Users who infringe the copyrights, trademarks or other intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Eunet with the following information:

(I) A description of the copyrighted work property that you claim has been infringed;
(II) A description of the material that you claim infringes your copyright, and information sufficient to allow Eunet to locate the material;
(III) Your address, telephone number, and e-mail address;
(IV) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
(V) A statement by you, made under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf;
(VI) An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright.

11. Private and confidential information

(A) Eunet will adhere to the provisions of the Privacy Policy. Eunet is not responsible for use or misuse of data by any third party, including without limitation providers of Third Party Products and Services, the operator of any website linked to Eunet hostinge, or any Eunet customer, even if Eunet hosts such customer's Website. User understands that the Privacy Policy applies only to the Service and to Eunet's website. Eunet may notify User of leaks or exposure of private data, but except to the extent required by law, Eunet is not required to provide such notification.

(B) User will employ reasonable security precautions in its use of the Service, including without limitation encryption of social security numbers, medical records, and information of similar sensitivity belonging to User or to its customers or users.

(C) User will not use Confidential Information (as defined below) for any purpose other than to facilitate the use of Service. Except as specifically authorized in writing in advance by Eunet, User will not disclose Confidential Information to any third party, and will prevent any such disclosure of Confidential Information in User's possession or control. Without limiting the generality of the foregoing, User will take reasonable precautions to protect Confidential Information and will not disclose Confidential Information to any of its employees or contractors who do not need to know. Notwithstanding the foregoing, User may disclose Confidential Information as required by applicable law or by proper legal or governmental authority; provided User gives Eunet advanced notice reasonably sufficient to allow Eunet to seek a protective order or otherwise to contest such required disclosure, and reasonably cooperates in such effort. User will promptly notify Eunet in writing of any misuse or misappropriation of Confidential Information that comes to User's attention and will cooperate with Eunet in investigating any such misappropriation and in mitigating any damages caused. Upon termination of this Contract or upon Eunet's written request, user will return all Confidential Information to Eunet and certify, in writing, the destruction of any copies thereof.

(I) "Confidential Information" refers to any information Eunet provides to User in any form and marks "Confidential" and any information Eunet discloses orally and identifies as "Confidential" on or before disclosure. However, Confidential Information does not include information that: (a) is in User's possession at the time of original disclosure by Eunet; (b) is independently developed by User without use of or reference to information provided by Eunet; or (C) becomes known publicly, before or after disclosure, other than as a result of User's improper action or inaction.

(II) User agrees that breach of the provisions of this Article 11(c) might cause Eunet irreparable injury for which monetary relief would not provide adequate compensation, and that in addition to any other remedies available, Eunet will be entitled to preliminary, temporary, and/or permanent injunctive relief against such breach or threatened breach, without the necessity of proving actual damages.

12. Warranties, Disclaimers and Limitations of Liability

(A) Eunet makes no express or implied warranties, including without limitation warranties of title, noninfringement, merchantability, or fitness for a particular purpose. Eunet does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. The Service is provided with no warranties regarding security, reliability, protection from attacks, data integrity, or data availability (including without limitation data integrity or availability related to cloud storage features of the Service). Except to the extent specifically provided in the SLA, the Service is provided on an "as is" and "as available" basis. No communication between User and Eunet will create a warranty or in any way alter or restrict any disclaimer of warranty or limitation of liability set forth in this Article 12 or elsewhere in this Contract. As used in the previous sentence, "communications" include, without limitation, marketing materials and representations of salespeople, advice provided by Eunet or any of its representatives, quotes, User's Order, and any work order or other ordering document.

(B) Eunet its suppliers are not liable for any temporary delay, outages or interruptions of the Service. Further, Eunet is not liable for any delay or failure to perform its obligations under this Contract, where the delay or failure results from any cause beyond its reasonable control (including any mechanical, electronic, communications or third-party supplier failure).

(C) Eunet will not be liable for any consequential, incidental, indirect, exemplary, punitive, or multiple damages, even if advised in advance of the possibility of such damages. Eunet's maximum liability arising out of or related to this contract will not exceed the total amount of fees paid by customer during the three months preceding the injury giving rise to the claim.

(D) Except to the extent specifically provided in Article 7 above, and except to the extent that applicable law specifically forbids such limitation of liability, Eunet will have no liability whatsoever for any claims, losses, actions, damages, suits, or proceedings resulting from any of the following or from any Eunet efforts to address or mitigate any of the following:

(I) security breaches, including without limitation eavesdropping, third party access to user data or to assigned computers, third party access to or misuse of passwords provided to Eunet, and interception of traffic sent or received using the service;
(II) release or exposure, for any other reason, of personally identifiable information or other private data, including data belonging to user's own customers and other users;
(III) denial of service attacks, viruses, worms, and other intentional interference by third parties, including without limitation by other Eunet customers;
(IV) loss of data or loss of access to data;
(V) actions of third parties, including without limitation other Eunet customers and third party products and services providers;
(VI) actions of Eunet employees, agents, or contractors acting outside the scope of their duties;
(VII) mistakes, omissions, interruptions, deletions of files, errors, defects, delays in operation, or other failures of performance of the service, including without limitation accidental disconnection and termination of service; and
(VIII) the accuracy, completeness, and usefulness of the service.
The provisions of this Article 12(d) apply, without limitation, even if User purchases service features addressing security, data integrity, data backup, attack protection, viruses, spam, monitoring, or system integrity. Eunet does not control and has not thoroughly reviewed all the websites linked to Eunet's website or run by Eunet's customers or by providers of Third Party Products and Services. With the exception of its own website, Eunet is not responsible or liable for the content or practices of any website, including without limitation third party websites referenced in the preceding sentence. (d) liabilities limited by this Article 12 apply:

(I) to liability for negligence;
(II) regardless of the form of action, whether in contract, tort, strict product liability, or otherwise;
(III) even if Eunet is advised in advance of the possibility of the damages in question and even if such damages were foreseeable; and
(IV) even if customer's remedies fail of their essential purpose. Eunet's limitations and exclusions of liability and disclaimers of warranty, set forth in this Article 8 and elsewhere in this Contract apply equally to Eunet's officers, employees, agents, contractors, representatives, suppliers, subsidiaries, parents, and affiliated companies. User acknowledges and agrees that Eunet has set its prices and entered into this Contract in reliance upon such limitations of liability, and that such limitations of liability form an essential basis of the bargain between Eunet and User.

13. Indemnity

User will defend, indemnify, and hold harmless Eunet (including its officers, employees, agents, contractors, representatives, suppliers, subsidiaries, parents, and affiliated companies) from a claim by any of User's customers or users, or any other third party, arising out of or related to User's use of, misuse of, or failure to use the Service, including without limitation:

(a) Alleged User conduct that would breach this Contract, including alleged infringement of intellectual property or privacy rights and other AUP violations;
(b) Security breaches or other alleged faults in the Service, including without limitation faults listed in the SLA and faults leading to the release or exposure of personally identifiable information or other private data (whether such data belongs to User, to one of User's customers, or to other third parties); and
(c) Any action taken by Eunet as part of an investigation into a suspected violation of this Contract or as a result of its conclusion that a violation has occurred. Such User obligation includes payment of losses, expenses, damages, judgments, settlements, and costs, including without limitation attorneys' fees.

14. Miscellaneous

(A) Title and intellectual property rights to the Service and all components thereof are owned by Eunet and its licensors and suppliers. All hardware and Internet protocol addresses provided by Eunet are licensed to User temporarily and remain Eunet's sole and exclusive property. This Contract does not grant user a license to any software used to provide the Service or associated with the Service (collectively, "Software"), or to any other software, by implication or otherwise. Without limiting the generality of the foregoing, User will not reproduce, reverse engineer, decompile, or disassemble the Software. The logos, service marks, and trademarks (collectively, "Trademarks") displayed on Eunet's website and through the Service, whether or not registered, belong to Eunet and its licensors and suppliers. Neither this Contract nor any Eunet website grants a license to any Trademark, by implication or otherwise. Nothing in this Contract transfers to Eunet any copyright in, trademark on, or other ownership interest in any data or content of User. However, Eunet may include User's name in any list of customers used for marketing or other purposes.

(B) User is responsible for maintaining the confidentiality of its usernames and passwords, and user will not transfer or sell to any third party such usernames or passwords, or User's access to the Service.

(C) Eunet is not obligated to sell User any Service feature not listed in User's Order, or to provide more Service than required by such Order.

(D) During the term of this Contract and for 1 year thereafter, User will not encourage or solicit any Eunet employee or independent contractor to leave Eunet's employ, or otherwise interfere with Eunet's employment relationships.

(E) The parties agree that the fees listed as liquidated damages in Subsection 2(c) and elsewhere in this Contract do not constitute penalties and are reasonable in light of the harm that will be caused by breach, the difficulties of proof of loss, and the inconvenience and infeasibility of otherwise obtaining an adequate remedy. No remedy of Eunet provided in this Contract for late payment, declined credit card charges, or other breaches will limit any other right or remedy of Eunet at law or in equity.

(F) All written communications to User will be deemed delivered if sent to the contact points provided to Eunet at the time of order, or to such other contact points as User provides in writing. User will include a valid e-mail address with such contact points. All written communications to Eunet will be mailed to Eunet, Dubrovacka 35, Belgrade, Serbia, unless Eunet notifies User in writing of alternate contact information, except to the extent that this Contract provides that such communication will be made via email to prodaja@eunet.co.rs.

(G) Eunet may revise this Contract, including the AUP, the SLA, and the Privacy Policy, from time to time by posting a new version on the Eunet Website. Revised terms will become effective 30 days after posting thereof (the "Renewal Date"). Customer waives any right to notice of revised terms other than through the Eunet Web site, and such waiver will remain in force even if Eunet does provide notice by e-mail or another medium. (User's continued use of the Service after any Renewal Date will confirm acceptance of revised terms.) Notwithstanding the foregoing, revisions to the AUP, SLA, or Privacy Policy will become effective upon posting thereof. This Contract may not be revised or amended in any other way, except through a written contract executed by authorized representatives of both parties. Eunet may provide notices via e-mail, but no e-mail exchange will amend this Contract, even if such messages purport to do so.

(H) This Contract is to be construed in accordance with and governed by the internal laws of Serbia without giving effect to any choice of law rule that would cause the application of the laws of any other jurisdiction other than the internal laws of Republic of Serbia. The parties hereby consent to the personal and exclusive jurisdiction and venue of the courts of Serbia.

(I) Eunet hereby notifies User that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist the customer in limiting access to material that is harmful to minors, and information regarding providers of such protections may be found on the Internet by searching "parental control protection" or similar terms.

(J) User will not use the Service in any way that violates applicable laws or regulations, including without limitation Export Administration Regulations of Republic of Serbia.

(K) No delay, failure, or waiver of either party's exercise or partial exercise of any right or remedy under this Contract will operate to limit, impair, preclude, cancel, waive, or otherwise affect such right or remedy. To the extent caused by force majeure, no delay, failure, or default will constitute a breach of this Contract.

(L) In the event of any conflict between these Terms of Services and any other element of this Contract, or any ordering document or statement of work, these Terms of Services will govern.

(M) User may not assign this Contract or any of its rights or obligations hereunder without Eunet's express written consent. Except to the extent forbidden in the previous sentence, this Contract will be binding upon and inure to the benefit of the respective successors and assigns of the parties.

(N) If any provision of this Contract is held invalid, illegal, or unenforceable, including without limitation as a result of unconscionability or inconsistency with public policy, such provision will be construed so as to come as close as possible to its intended meaning, and the validity, legality, or enforceability of the remaining provisions will in no way be impaired.

(O) This Contract, including those documents incorporated by reference, embodies the final, full, and exclusive statement of the agreement between the parties, and supersedes all prior agreements, negotiations, representations, and proposals, written or oral, relating to its subject-matter.


Call center: +381 11 3010 500
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